Privacy Policy

Realnet Ltd

GDPR

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the GDPR).

This website and related systems have been reviewed for GDPR and we take these regulations very seriously. We are continuously looking at ways to improve all aspects of our service and should you believe that anything represented on this website contravenes GDPR, please contact us about it immediately.

For further information about GDPR and your rights, please visit the Information Commissioner’s Office website - ico.org.uk.

Consent

All processes attributable to this website, where your data is input, stored or used, should be specific and require your affirmative action to proceed. This is typically confined to enquiry form messages or activity related arranging a meeting or chat to discuss our services / your requirements. By proceeding with these actions, you are giving us consent for the purpose of this process.

If you believe that consent has not been given for an activity that utilises your personal data, please contact us immediately stating your concerns.

Our systems log date and time information for consent e.g. submission of a web form.

As part of our digital marketing strategy including search engine performance, our website uses Google Analytics. This may use IP address information, however, this is not stored in conjunction with personal data.

Individual’s Rights

We aim to store legitimate, relevant and accurate information about our visitors/customers. You have the right to request the following:

  • Obtain personal data that we have stored
  • Change personal data if inaccurate
  • Have your data erased (where it does not infringe on us carrying out contractual obligations e.g. deliver of goods as part of a sale or other overriding regulations e.g. storage of data for accounting purposes).
  • Removal from a particular process (where it does not infringe on us carrying out contractual obligations e.g. delivery of goods as part of a sale or other overriding regulations e.g. storage of data for accounting purposes).

Please contact us to exercise your rights in any of the above areas. We adhere to a strict 30-day limit for actioning these requests. In extraordinary cases, we may require more time and will follow ICO guidelines and communicate with you accordingly.

Security

This website has a secure certificate (SSL) using 2048bit encryption which means that data entered to and displayed from the website and your device is secured.

This website does not handle payments.

The personal information which we hold will be held securely in accordance with our internal security policy and the law.

What We Do

We collect information about you for three reasons: firstly, to enable communications for projects or potential projects, secondly, to keep you informed of services of interest and thirdly, to provide you with the best possible service.

We will not e-mail you in the future unless you have given us your consent.

If consent has originally been given, you will always have the opportunity to refuse any marketing email from us in the future.

We do not pass your data to third-parties unless specific consent or instruction to do so has been give.

The type of information we will collect about you includes:

  • your name
  • address
  • phone number
  • email address
  • product selections

We will never collect sensitive information about you without your explicit consent.

We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. Please note that if you refuse "cookies" the website may not function properly.

Cookies

Cookies are basically little parcels of data that are passed from a website to a user's web browser if the user visits certain websites. If a user browses the same website again in the future, the data stored by the cookie is retrieved by the website, typically in order to provide changes to certain page views, displayed content or functionality relevant to the user's previous activity.

Our Cookies

We utilise a session cookie to identify you - this is to assist with redirecting between the mobile and non-mobile versions of this website.

3rd Party Cookies

This website uses Google Analytics in order to collect site traffic and usage information and this data is anonymous. This is done for the purposes of improving your website user experience.

Managing Cookies

Users can disable cookies at any time by using the relevant options in their web browser. This may have a negative impact on the browsing experience of some websites. Refer to your browsers help system to find out how to disable cookies.

 

Cookie

Name

Purpose

Cookie Preference  

CookieControl

This cookie is used to remember a user’s choice about cookies on the Realnet website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

Necessary Cookies

PHPSESSID

ci_session

activeAccordionGroup

Necessary cookies enable core functionality such as security, network management, and accessibility. You may disable these by changing your browser settings, but this may affect how the website functions.

Universal Analytics

_ga

_gat

_gat_gtag_UA_745393_2 

_gid

These cookies are used to collect information about how visitors use our website. We use the information to compile reports and to help us improve the website. The cookies collect information in a way that does not directly identify anyone, including the number of visitors to the website and blog, where visitors have come to the website from and the pages they visited. Read Google's overview of privacy and safeguarding data.

Tawk.to

_cfduid

_tawkuuid

_ga

_gid

_hjid

ss

tawkUUID

We use Tawk.to in order for our customers to be able to connect with our team whenever they visit our site. These cookies are set by Tawk.to and allow us to know if a user has returned to the site to connect with us and so that we can personalise the user experience.

Vimeo Cookies

_qca

_ssid

_fbp

_ga

player

vimeo

vuid

We embed videos from our official Vimeo channel. When you press play Vimeo will drop third party cookies to enable the video to play and to collect analytics data such as how long a viewer has watched the video. These cookies do not track individuals.

 HelloBar

 _tld_

_fbp

_ga

This cookie enables our website to know when a user has closed or converted using our Hello Bar pop-up. Once closed/converted the pop-up will not appear for a set period of time.

GStatic

1P_JAR

_ga

_gid

Google Analytics is a Google Analytics tool that helps website and app owners to understand how visitors interact with the content they own. The information collected is used to compile reports of on-site activities and then improve it. The information, collected anonymously, concerns the number of visitors, page of origin and pages visited. Google stores the information collected on its services in the United States and may transfer it to authorized third parties for their processing or at the request of the authorities. The user's IP address is not associated with other data held by Google. It is possible to disable only Google Analytics cookies, using the additional opt-out component provided by Google for the main browsers.

Facebook

_fbp

c_user

datr

fr

locale

presence

sb

spin

wd

xs

All of the social sharing features on our website set their own cookies, in this case, Facebook, so that we can track social engagement.

Google

ACCOUNT_CHOOSER

GAPS

LSID

_Host-3PLSID

1P_JAR

AID

ANID

APISID

CONSENT

GOOGLE_ABUSE_EXEMPTION

HSID

NID

OGP

OGPC

SAPISID

SID

SIDDC

SSID

_Secure-3PAPISID

_Secure-3PSID

_Secure-APISID

_Secure-HSID

_Secure-SSID

These cookies (AID, APISID, HSID, NID, OGPC, ACCOUNT_CHOOSER, GAPS, LSID, 1P-JAR, CONSENT) are used by Google Maps to store user preferences during the display of maps (PREF) and to track the behaviour of the visitor.

There are also Google cookies (NID, SNID) that help to personalise ads in Google properties, such as Google Search.

Bing

ABDEF

MUID

OID

OIDI

SRCHD

SRCHHPGUSR

SRCHUID

SRCHUSR

_EDGE_S

_HPVN

_SS

_UR

MUIDB

Some of these (_SS, _EDGE_S) are session cookies that are utilised in user tracking for Microsoft Bing.

Others (MUID/MUIDB, SRCHD, SRCHUID, SRCHUSR) are cookies that collect information to be able to serve relevant adverts to the visit across the Microsoft Bing network.

Doubleclick.net 

DSID

IDE

_fbp

IDE is one of the main advertising cookies on non-Google sites and is stored in browsers under the domain doubleclick.net. Not as main but similar, is DSID, which is also responsible for storing data for doubleclick.net.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Where to Start?

If you're not sure where to start, Realnet's completely free website and digital marketing review will point you in the right direction. Our experts conduct a comprehensive analysis of a number of aspects of your website and marketing strategies and will provide you with a free report highlighting areas which are causing you to lose business and make suggestions for improvements that will have a measurable positive impact.

Address

Realnet Ltd

  • The Studio
  • High Green
  • Great Shelford
  • Cambridge
  • Cambridgeshire
  • CB22 5EG
  • United Kingdom

Working Hours

Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday 09:00 - 17:00
Saturday Closed - except emergency support
Sunday Closed - except emergency support